FAQs

There are two ways. Supplied By Us — browse our ready-to-personalise range and we’ll source, embroider and ship the finished item to you. You Supply — you send us an item you already own and we embroider it, then post it back. Full details are on our How It Works page.

Absolutely. You can post us something you already own, or order an item from anywhere — Amazon, another shop, wherever — and have it delivered directly to our studio. We’ll personalise it and post the finished piece on to you. Just make sure your name and order number are included so we can match it to your order.

You can choose your font style, thread colour and placement when you order. We offer classic serif, elegant script and modern sans styles, with a full range of thread colours from ivory and taupe through to charcoal, sage, burgundy, gold and navy. If you have something specific in mind, just ask.

Often, yes — we do workwear logos and custom designs. Get in touch with what you have in mind and we’ll let you know if it’s possible and what it would cost. You’ll need to own the rights to any artwork you send us.

Please double-check everything before you complete your order, as we stitch exactly what you submit. If you spot a mistake, email us straight away — if we haven’t started yet we’ll happily correct it. Once an item has been personalised we can’t refund it for a spelling error, though we may be able to offer a discounted remake.

Every order arrives beautifully packaged as standard — tissue, ribbon and a handwritten thank-you card. If it’s a gift going directly to the recipient, let us know and we can include a message.

We’ll email you our studio address and simple packing instructions once you’ve placed your order. Please don’t send anything before ordering.

Your full name and order number, written clearly on a note inside the parcel. This is how we identify your item when it arrives — without it we may not be able to process your order promptly.

We’d always recommend using a tracked and insured service when sending anything to us. We can’t take responsibility for items lost or damaged in transit to the studio.

Some fabrics don’t take embroidery well — very thin, stretchy, delicate or heavily textured materials can be tricky, and we can’t work on items that are badly worn or damaged. If we think your item isn’t suitable we’ll always contact you first and refund the embroidery cost if we can’t go ahead.

Yes, please do. Once an item has been embroidered it can’t be returned to the retailer, so make sure you’re happy with the fit before it comes to us.

Typically 5–10 working days before dispatch, though it can be longer in busy periods like the run-up to Christmas. For items you send in, the clock starts when your item arrives with us.

Delivery is charged at checkout, and it’s free on UK orders over £50. We send everything via Royal Mail, with tracked options available.

Not at the moment — we’re UK-only for now, but we hope to expand in future.

Get in touch before you order and we’ll let you know honestly whether it’s doable. We’d rather tell you upfront than let you down.

Because personalised items are made specifically for you, they’re exempt from the standard 14-day right to cancel under UK consumer law, so we can’t accept returns simply for a change of mind. Your statutory rights are unaffected if something arrives faulty or incorrect.

Please email us within 14 days at fourandcouk@gmail.com with your order number and a few clear photos. We’ll put it right — and we’ll cover return postage where the fault is ours. Full details are in our Return & Refund Policy.

If we haven’t started work yet, absolutely — just let us know as soon as you can and we’ll refund you in full. Once we’ve begun stitching a personalised piece we’re unable to cancel.

We’re Carly and Mark, and we run Four & Co. from our home studio in Glasgow. The “Four” is us plus our two dogs, Bow & Bear — who also have their own little range of accessories.

Yes. Every piece is hooped, stitched, checked and pressed by us in our Glasgow studio. Nothing is outsourced.

We do — workwear, team kit, wedding parties and events. Drop us a line with numbers and what you need and we’ll put a quote together.